ITIL
Widely used framework for IT Service Management. ITIL 4 views services as part of a value system and describes practices such as Incident, Problem, Change and Service Level Management. Aim: manage and continually improve IT services from the perspective of business value.
Also known as: Information Technology Infrastructure Library · ITIL 4
Category
IT Operations & Service
See also
From the HMC IT Glossary with more than 2,000 terms and concepts.